Our responsibilities to you
You will be greeted courteously
You have the right to confidentiality
You will be seen the same day if your problem is urgent
You will be seen by your own (preferred) doctor wherever possible
You will be informed if there will be a delay of more than 20 minutes for your pre-booked appointment, or contacted if there is an abnormality
Your repeat prescription will be ready for collection within 48 hours (2 working days) of your request
Your comments and suggestions about the service offered will be considered sympathetically and any complaint dealt with promptly
Your responsibility to us
Please treat all the surgery staff with the same respect – we are all just doing our job.
We reserve the right to remove patients from our list if they exhibit violent or abusive behaviour towards any member of staff or other patients.
Do not ask information about anyone else other than yourself
Tell us of any change of name or address so that our records are accurate.
Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attended the Surgery.
Please be punctual, but be prepared to wait if your own consultation is delayed by unexpected emergency
Please allow sufficient time for your consultants letter or results of any tests to reach us.
You will be advised of the usual length of time to wait for the results of tests arranged for you by your consultant. Use the tear off slip to request your repeat prescription whenever possible.
Please attend for review, when asked, before your next prescription is due. Do let us know whenever you feel we have not met our responsibilities to you