Resources & Links - A list of contacts and Information
Hopefully you will find some helpful information or contact details below.
We have a local service provider, committed to improving the lives of local people, who are affected by alcohol misuse. This includes providing a safe and friendly environment, where you can come for confidential support and advice. We are a source of information for anybody affected by alcohol.
Asthma UK’s is the leading asthma charity in the UK. There are over five million people with asthma in the UK, and we’re here for them when they need us most.
We have excellent services available from Blythe House and referral can be made though any of the clinical team. Please click here to see their leaflet
Our call centre 'Call Derbyshire' is open between 8am to 8pm, Monday to Friday and 9.30am to 4pm Saturdays to provide you with a speedy and direct response to many of the enquiries we most commonly receive.
Our main aims are:
To offer you a high quality service and a more customer-focused approach.To extend our opening hours so it's easier for you to get in touch.To speed up our response to your calls.To provide you with an easy 'one stop' telephone point. Our call centre staff are your frontline contact with the council. We have selected them for their excellent customer care skills, their working knowledge of the council, and their willingness to help solve your problems. You will find them friendly and helpful at all times.
The customer care assistant who takes your call will 'own' your enquiry and will do everything possible to ensure you receive the information and help you need.
If your customer care assistant needs to take professional or specialist advice in order to help you, they will arrange to call you back at a time convenient to you. If any follow-up action to your enquiry is needed, your customer care assistant will pass on the information on your behalf.
Call us on 08 456 058 058 or 01629 533190. We look forward to hearing from you.
Calls will be recorded as part of our commitment to training, Audit and quality assurance. For full details of our recording policy, please see our privacy notice below.
Using a hand-held mobile whilst driving.
It is both an offence and extremely dangerous to use a hand-held mobile phone while driving a motor vehicle.
Where it is clear to our staff that a driver is using a hand held phone, the call will be terminated following a request to the driver to call again once the vehicle is parked and the call can be made lawfully.
We will take this action for the protection of all road users.
We also discourage the use by drivers of hands-free phone equipment and recommend that calls should not be made while driving in any circumstances.
Tel: 08 456 058 058 or 01629 533190. | Web site: Call Derbyshire
Cancer help fund scientists, doctors and nurses to help beat cancer sooner. We also provide cancer information to the public.
Care Quality Commission
Our job is to check whether hospitals,
care homes and care services are meeting
GP practices will now have to register with the CQC and provide evidence of quality care and standards.
National Customer Service Centre: Telephone: 03000 616161 Fax: 03000 616171
Or write to us
CQC National Customer Service Centre
Newcastle upon Tyne NE1 4PA
Tel: 03000 616161 | Web site: Care Quality Commission
Chesterfield Royal Hospital
Development over the last two decades has allowed the Royal to continually improve services and facilities for patients and staff. In the largest area of the hospital all the main surgical and medical specialties are provided, as well as clinical and non-clinical support services. These include:
Intensive Care, High Dependency and Coronary Care Units
Accident & Emergency (including dedicated children's area)
A theatre suite including specialist theatres for orthopaedics and two post anaesthetic care units
Pathology laboratories, physiotherapy and occupational therapy
Diagnostic radiology, CT scanning and MRI scanning
An education centre complete with lecture theatre, tutorial rooms and library
A cardiac catheter suite, dedicated endoscopy suite and dermatology treatment suite
Osteoporosis Centre with DEXA bone scanning equipment.
Ten out-patient suites including a rapid access chest pain clinic
Tel: 01246 277271 | Web site: Chesterfield Royal Hospital
Choose and Book
If you have been referred to a specialist by your GP and you have an appointment reference number and a password you can book, change or cancel your appointment online or by phone. The Appointment Line (TAL) is on 0345 60 88888. This is open every day except Christmas day.
Tel: 0345 60 88888 | Web site: Choose and Book
Complaints & Suggestions
Our aim is to provide a quality service within the Derbyshire County Primary Care Trust.
Sometimes things do go wrong and we value your comments on how we can improve the service we give.
This leaflet sets out the process for making a complaint about any aspect of the Health Service.
Who can complain
A complaint may be made by an existing or former patient of the practice.
Complaints may also be made on behalf of an existing or former patient by anyone who has the patient's written consent.
Oral complaints made to the practice do not have to be dealt with under the legislation if they are resolved to the patient's satisfaction by the end of the next working day.
It is best to raise your concerns as soon as possible after the event which gave rise to them, ideally within a few days or weeks. If this is not possible the complaint can be made:
• up to 12 months after the subject of the complaint occurred.
These time limits can be extended if there are good reasons why you could not complain sooner.
Who to contact
You can contact the Business Manager, Nick Derbyshire, by telephone, letter, email or by calling in at the Surgery.
You can also contact Dr Parry or one on the other partners in the same way.
(Complaints Procedure to dowload) Complaints Patient Leaflet.pdf
Complaints will be acknowledged no later than 3 working days after the day on which the complaint is received. The practice will conduct an investigation into the complaint.
If you do not feel able to deal with the practice direct, or have difficulty in getting the complaint dealt with, you can choose to have your complaint investigated by NHS England, Area Team - Derbyshire and Nottinghamshire, to act as an intermediary, to resolve the complaint at practice level. You can contact NHS England at the following address:
PO Box 16738
using the Commissioning board's email address
Please write 'For the attention of the Complaints Manager' in the subject line.
0300 311 22 33
Monday to Friday 8am to 6pm, excluding English Bank Holidays)
If appropriate, and both parties are in agreement, NHS England can offer support to the complainants and practitioners.
Independent Advice can also be sought from East Midlands Independent Complaints Advocacy Service on 0845 650 0088.
Help and support is also available from your local Patient Advice and Liaison Service on 01298 212826.
Dealing with a complaint at the Practice
After receiving the complaint, the Surgery will offer the complainant an interview either at the Surgery or at home. Or a telephone interview if that is more acceptable.
The complainant will be assured that the complaint will be dealt with
• With written permission of the patient
• Within an agreed timetable
Detailed notes of the interview will be made.
An acknowledgement of the complaint will be made within three working days.
An investigation will take place to establish the facts. This may include talking to practitioners and other staff involved.
Further advice may be sought from the Local Medical Committee of the Primary Care Trust.
The Practice Manager will discuss the findings with the General Practitioners of the Practice and decide upon the response - e.g. a written explanation or the offer of a meeting.
If the matter is straight forward, the person complaining should receive a written response which has been managed speedily and efficiently. If it is more appropriate then a meeting will be arranged to try and resolve the situation.
When the complaint has been resolved successfully, the practice will consider any lessons that can be learned and any areas where the quality of the service can be improved.
The Practice will send out a letter to the Complainant setting out how the complaint has been investigated, the evidence considered and the conclusion reached. The letter will also include details of the actions the practice has and will be taking as a result of its findings. Explanations of clinical matters will be written in accessible language.
If no resolution can be found, then NHS England can be contacted to act as intermediary.
Complainants who remain unhappy following a response should contact the Health Service Ombudsman also known as the Health Service Commissioner by writing/telephoning/emailing:
Mill Bank Tower
Your Rights Explained
• You have the right to have any complaint you make about the NHS Services dealt with respect, courtesy, efficiently and to have it properly investigated.
• You have the right to know the outcome of any investigation into your complaint.
• You have the right to take your complaint to the independent Health Service Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS.
To ensure that "there are systems in place to ensure patients, their relatives and carers:
• Have suitable and accessible information about, and clear access to, procedures to register formal complaints and feedback on the quality of services.
• Are not discriminated against when complaints are made
• Are assured that organisations act appropriately on any concern and, where appropriate, make changes to ensure improvements in service delivery"
Address: Tideswell Surgery
Tel: 01298 871396
Consent for examination or treatment
This document updates that issued in 2001 and provides a guide to the legal framework that all health professionals need to take account of in obtaining valid consent for any examination, treatment or care that they propose to undertake.
For young people under 18 page 32 No 3 - Children and Young People gives the legal position concerning consent and refusal and also a paragraph relating to Gillick competencecy.
To find this document click the link below and type in the search box "Consent for examination", this should bring up "Reference Guide to consent for examination and treatment"
Web site: Department of Health
Whether you Care for someone for a few hours a week or for 24 hours a day, we can offer you a wide range of confidential and independent services, helping you to Care.
We campaign for better resources, help with planning of services with appropriate agencies, and liaise with organisations with similar aims.
We have offices in all parts of the county with local Area Co ordinators responding to the needs of Carers in the community.
Address: White House
Tel: 01773 743355 (Ansaphone Service Out of Hours) | Web site: Derbyshire Carers
Derbyshire and Nottinghamshire Area Team - NHS England
Tideswell Surgery is a part of the above
Their address is:
Birch House, Ransom Wood Business Park,
Southwell Road West,
Nottinghamshire, NG21 OHJ
Tel:0300 300 1234| Web site: http://www.england.nhs.uk/mids-east/dn-at/
Derbyshire LMC has a major role to play in the provision of primary care and offers a unique position of influence within the NHS. With nearly 100 years of corporate intelligence and memory. We are very experienced in a wide range of GP practice issues - if in doubt, contact us.
Address: Norman House
Tel: 01332 210 008 | Web site: Derbyshire LMC Ltd
Farming Life Centre
The Farming Life Centre opened in June 2005. It was set up by a group of interested individuals, all of whom have a professional or personal commitment to Peak District hill farming. It is based in a converted barn at Blackwell Hall Farm - a working dairy and sheep farm situated between the market towns of Buxton and Bakewell in the Peak District National Park.
FLC develops and hosts a range of health, social and economic activities which promote the well-being of Peak District farmers and rural communities, and celebrate farming past, present and future.
FLC is run by a committed and welcoming team of staff, tustees and volunteers who are always happy to help with any enquiries.
Address: Blackwell Hall Farm
Tel: 01298 85162 | Web site: Farming life Centre
Human Rights Act
Information on the Human Rights Act
Web site: http://www.legislation.gov.uk/ukpga/1998/42/contents
The surgery has developed an Infection Control policy which reflects the requirements of The Health and Social Care Act 2008 (Link below)
Our designated infection control lead is Karen Ollerenshaw
We only use single sterile disposable instruments at the practice
Web site: http://www.nice.org.uk/guidance/CG139
The Surgery has a resource available from Capita Translating and Interpreting Services. They work in partnership with North Derbyshire CCG enabling us to contact them for:
Desk Top Publishing for leaflets or brochures to be translated
Audio into text
Text into audio
Foreign audio into English Text
British Sign Language
If you need any help contact the Surgery and we can arrange this on your behalf.
You can get further information from their website
NHS Website with access to information such as local doctors, dentists, hospitals. A- Z leaflets about common problems, conditions and treatments etc.
Your NHS, Services Costs and Rights and much more:
Web site: NHS Choices
On line Appointments & Prescriptions via SystmOne Website
You can now register with the practice to book your appointments or request yoour medication via the link below.
Before you try to do this you must register with the practice and you will receive a log on name and password.
Please speak to one of the receptionists to access this.
Tel: 01298 871396 | Web site: Systmonline
Patient & Public Involvement
NHS North Derbyshire CCG
Nightingale Close, Off Newbold Road
Chesterfield. S41 7PF
Direct Dial: 01246 514261
Web site: http://www.northderbyshireccg.nhs.uk/
Private and Professional Fees and Foreign Travel Vaccination Charges
These are listed on the attached list for your information.
Please Click here for private fees and Click here for Travel Fees (correct at time of publishing)
Safeguarding Adults & Children
If you are suffering any types of abuse: physical
or any other type
you can "Call Derbyshire" on 08456 058 058 or 01629 533190. Out of surgery hours please call 01629 532600.
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If you have any concerns about the safety or welfare of a child or the safety or welfare of an adult
Help and advice leaflets are also available on line from the link below.
You can also discuss this with a member of our clinical team in strict confidence.
Web site: Call Derbyshire
Sheffield Teaching Hospitals is one of the UK's largest NHS Foundation Trusts and one of the largest and busiest teaching hospitals. We have over 15000 staff caring for over a million patients each year at our five hospitals:
The Royal Hallamshire Hospital
The Northern General Hospital
Charles Clifford Dental Hospital
Weston Park Cancer Hospital
Jessop Wing Maternity Hospital
We offer a full range of local hospital services for people in Sheffield as well as specialist services to patients from further afield. The Trust is recognised internationally for its work in neurosciences, spinal injuries, cancer, transplantation, neurosciences and orthopaedics. We are one of only a handful of hospital Trusts to have been awarded the highest rating of 'excellent' for both the quality of our services and our financial management, three years running. We are proud to be one of the top 20% of NHS Trusts for patient satisfaction.
We also play a key role in the training and education of medical, nursing and dental students with our academic partners, including the University of Sheffield and Sheffield Hallam.
The integration of community health services into the Trust in April 2011 improved coordination and communication between hospital, community, mental heath and social care services, resulting in patients experiencing more responsive and seamless care. Community health services, which includes services such as nursing, health visiting and physiotherapy, transferred to be managed by the three local foundation trusts - Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield Children's Hospital NHS Foundation Trust and Sheffield Health and Social Care NHS Foundation Trust in 2011.
The Trust has been awarded the title of 'Hospital Trust of the Year' in the Good Hospital Guide three times in five years and is a recognised leader in medical research for bone, cardiac, neurosciences and long term conditions such as diabetes and lung disease.
As a NHS Foundation Trust we have more freedom to develop our services for the benefit of patients and give people a much greater say in how we do this.
Royal Hallamshire Hospital
Tel: 0114 271 1900
Tree Root Walk,
Tel: 0114 271 1900
Northern General Hospital
Tel: 0114 243 4343
Weston Park Hospital
Tel: 0114 226 5000
Charles Clifford Dental Hospital
Tel: 0114 271 7800
Web site: Sheffield Hospitals
Our main hospital is Stepping Hill, which treats over 500,000 patients per year. We also run community health services across 24 sites in Stockport and 17 sites in Tameside and Glossop.
We are proud of our record of providing high quality healthcare to patients and are committed to maintaining and improving services in the future.
Whether you are a patient coming into hospital or clinic, a visitor, one of our governors, a Trust member or a member of our staff, we aim to make your time with us a positive experience. Our location is easy to get to with excellent public transport connections and ample parking.
Please contact us if you require further information
Address: Stepping Hill Hospital
Tel: 0161 483 1010 | Web site: Stockport Health
Tideswell Medical Foundation
A Charity which was set up by Dr Culshaw some years ago which was to help the residents of the Parish of Tideswell.
The Charity has been dormant for sometime, but now has been re-launced by David Hopkins from Markowitz and Sue Andrew from Andrews Coaches, to raise funds which inturn will be able to help and aid people who need assistance with Medical Equipment etc.
Address: Email:- firstname.lastname@example.org
Web site: Tideswell Medical Foundation
INFORMATION REGARDING TRAVEL VACCINCATIONS
Total Travel Clinic (based at) High Lane Medical Centre The Village Green Buxton Road High Lane Stockport SK6 8DR -
Telephone Number 07736794813
Masta at Claremont Hospital, 401 Sandygate Road, Sheffield S10 5UB -
Telephone Number: 03301004299
Attached is a "Risk Assessment for Travel" Form, which should be completed and forwarded to The Surgery before your appointment. Please make sure you book your appointments with the Nurse at least 10 WEEKS in advance to allow enough time for a full course of vaccinations to take place giving full protection.
Preparing for Holidays:
It is always a wise precaution to pack some essential items in case of illness on holiday. Do choose medicines according to your needs and the country you are visiting. If you take prescription medicines regularly remember to pack then too.
Travel sickness tablets
Rehydration solutions such as Dioralyte
Anti-diarrhoeal, e.g Imoduim
High factor sunscreen; calamine lotion
OTHER ESSENTIALS TO PACK
Water purification tablets
Arrange medical Insurance
Obtain a form E111 from the Post Office if you are travelling in Europe. This will entitle you to free or reduced cost medical care within the EU. Take the form with you on holiday. (Care can still be expensive even with an E111 form)
Please Click here forRisk Assessment Travel Form
Registered with Trustwave and awarded certificate of compliance for the safe storage of data whilst using the streamline card machine.