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Resources & Links

Resources & Links
A list of contacts and Information

Alcohol Advice

08453 084010
or
01246 206514

www.alcohol-advice.co.uk/
Alzheimer's 0300 222 11 22

www.alzheimers.org.uk

Asthma 0800 121 62 44 www.asthma.org.uk
Blythe House
Bereavement Counselling
01298 815388 www.blythehousehospice.co.uk
Call Derbyshire 01629 533190 www.derbyshire.gov.uk
Cancer 0808 800 4040 www.cancerhelp.org.uk
Carers 0844 800 4361 www.carersuk.org
Chesterfield Royal Hospital 01246 277271 www.chesterfieldroyal.nhs.uk
Childhood Vaccinations   www.gov.uk/search?q=childhood+immunisations
Choose and Book 0345 6088 888 www.chooseandbook.nhs.uk/
Citizens Advice Bureau   www.citizensadvice.org.uk/
Complaints & Comments    
Consent for Treatment    
Derbyshire Carers 01773 743355 www.derbyshirecarers.co.uk
Derbyshire LMC 01332 210 008 www.derbyshirelmc.org.uk
Derbyshire
Nottinghamshire
NHS England
0300 300 1234 www.england.nhs.uk
Derbyshire Health United
Out of Hours Service
111 www.derbyshirehealthunited.com
Dermatology   www.dermatologist.org.uk
Diabetes UK 0345 123 2399 www.diabetes.org.uk & www.diabetes.co.uk
Disabled Living Foundation 0300 999 0004 www.dlf.org.uk
Family Planning 01246 235792 http://www.fpa.org.uk/
Farming Life 01298 85162 www.thefarminglifecentre.org.uk
Help the Aged 0800 169 8787 www.helptheaged.org.uk
Human Rights   www.equalityhumanrights.com
Infection Control   www.derbyshirehealthcareft.nhs.uk

Interpreter/Translation
Services

020 7253 7700 www.pearllinguistics.com

Meningitis

080 8800 3344 www.meningitis-trust.org
National
Osteoporsis Society
0845 450 0230 or
01761 472721
www.nos.org.uk
National Association
for Mental Health
08457 90 90 90 www.mentalhealth.org.uk
NHS Choice   www.nhs.uk
North Derbyshire CCG 01246 514000 www.northderbyshireccg.nhs.uk
On line
Appointments/Prescriptions
01298 871396 https://systmonline.tpp-uk.com
Patient and Public
Invlolvement
  www.patientpublicinvolvement.com
Patient Participation
Group Tideswell
01298 871396  

Pregnancy and Mums

 

 

www.emmasdiary.co.uk
www.nctpregnancyandbabycare.com
www.netmums.com
www.breastfeedingnetwork.org.uk
www.cry-sis.org.uk (behavioural difficulties)

Private and Professional Fees including Travel Vaccination etc.

01298 871396

See below for links to both documents.  Last updated 1.5.15

 Red Cross

(see Home from Hospital Leaflet below)

click here

 

01246
515 525

01246
562 139

01246
562 139

 Walton Hospital

 Bolsover Hospital

 Chesterfield Royal Hospital

 

Rheumatoid Arthritis   www.arc.org.uk
Safeguarding Adults
& Children
  www.saferderbyshire.gov.uk
www.derbyshire.gov.uk
Sheffield Hospitals 0114 271 1900 www.sth.nhs.uk
Stockport Hospitals 0161 483 1010 www.stockport.nhs.uk
Teenager Advice   www.teenagehealthfreak.org
Tideswell Medical
Foundation
  www.tideswellmedicalfoundation.co.uk
Travel Information   www.fitfortravel.nhs.uk
    www.travelvaccination.co.uk
     

Hopefully you will find some helpful information or contact details below.

Alcohol Advice

We have a local service provider, committed to improving the lives of local people, who are affected by alcohol misuse. This includes providing a safe and friendly environment, where you can come for confidential support and advice. We are a source of information for anybody affected by alcohol.

Asthma UK

Asthma UK’s is the leading asthma charity in the UK. There are over five million people with asthma in the UK, and we’re here for them when they need us most.

Bereavement Counselling

We have excellent services available from Blythe House and referral can be made though any of the clinical team. Please click here to see their leaflet

Call Derbyshire

Our call centre 'Call Derbyshire' is open between 8am to 8pm, Monday to Friday and 9.30am to 4pm Saturdays to provide you with a speedy and direct response to many of the enquiries we most commonly receive.

Our main aims are:

To offer you a high quality service and a more customer-focused approach.To extend our opening hours so it's easier for you to get in touch.To speed up our response to your calls.To provide you with an easy 'one stop' telephone point. Our call centre staff are your frontline contact with the council. We have selected them for their excellent customer care skills, their working knowledge of the council, and their willingness to help solve your problems. You will find them friendly and helpful at all times.

The customer care assistant who takes your call will 'own' your enquiry and will do everything possible to ensure you receive the information and help you need.

If your customer care assistant needs to take professional or specialist advice in order to help you, they will arrange to call you back at a time convenient to you. If any follow-up action to your enquiry is needed, your customer care assistant will pass on the information on your behalf.

Call us on 08 456 058 058 or 01629 533190. We look forward to hearing from you.

Calls will be recorded as part of our commitment to training, Audit and quality assurance. For full details of our recording policy, please see our privacy notice below.

Using a hand-held mobile whilst driving.

It is both an offence and extremely dangerous to use a hand-held mobile phone while driving a motor vehicle.

Where it is clear to our staff that a driver is using a hand held phone, the call will be terminated following a request to the driver to call again once the vehicle is parked and the call can be made lawfully.

We will take this action for the protection of all road users.

We also discourage the use by drivers of hands-free phone equipment and recommend that calls should not be made while driving in any circumstances.

More information

Tel: 08 456 058 058 or 01629 533190. | Web site: Call Derbyshire

Cancer

Cancer help fund scientists, doctors and nurses to help beat cancer sooner. We also provide cancer information to the public.

Care Quality Commission

Our job is to check whether hospitals,
care homes and care services are meeting
government standards.

GP practices will now have to register with the CQC and provide evidence of quality care and standards.

More information

National Customer Service Centre: Telephone: 03000 616161 Fax: 03000 616171

Or write to us

Address:

CQC National Customer Service Centre
Citygate, Gallowgate
Newcastle upon Tyne NE1 4PA

or

Tel: 03000 616161 | Web site: Care Quality Commission


Chesterfield Royal Hospital

Development over the last two decades has allowed the Royal to continually improve services and facilities for patients and staff. In the largest area of the hospital all the main surgical and medical specialties are provided, as well as clinical and non-clinical support services. These include:

Intensive Care, High Dependency and Coronary Care Units
Accident & Emergency (including dedicated children's area)
A theatre suite including specialist theatres for orthopaedics and two post anaesthetic care units
Pathology laboratories, physiotherapy and occupational therapy
Diagnostic radiology, CT scanning and MRI scanning
An education centre complete with lecture theatre, tutorial rooms and library
A cardiac catheter suite, dedicated endoscopy suite and dermatology treatment suite
Osteoporosis Centre with DEXA bone scanning equipment.
Ten out-patient suites including a rapid access chest pain clinic

More information

Address: Calow
Chesterfield
S44 5BL

Tel: 01246 277271 | Web site: Chesterfield Royal Hospital


Choose and Book

If you have been referred to a specialist by your GP and you have an appointment reference number and a password you can book, change or cancel your appointment online or by phone. The Appointment Line (TAL) is on 0345 60 88888. This is open every day except Christmas day.

More information
Tel: 0345 60 88888 | Web site: Choose and Book


Complaints & Suggestions

Our aim is to provide a quality service within the Derbyshire County Primary Care Trust.
Sometimes things do go wrong and we value your comments on how we can improve the service we give.

This leaflet sets out the process for making a complaint about any aspect of the Health Service.

Who can complain

A complaint may be made by an existing or former patient of the practice.

Complaints may also be made on behalf of an existing or former patient by anyone who has the patient's written consent.

Oral complaints made to the practice do not have to be dealt with under the legislation if they are resolved to the patient's satisfaction by the end of the next working day.

It is best to raise your concerns as soon as possible after the event which gave rise to them, ideally within a few days or weeks. If this is not possible the complaint can be made:

• up to 12 months after the subject of the complaint occurred.

These time limits can be extended if there are good reasons why you could not complain sooner.

Who to contact

You can contact the Practice Manager, Jayne Wharton, by telephone, letter, email or by calling in at the Surgery.

You can also contact either Dr Cox or Dr Parry in the same way.

(Complaints Procedure to dowload) Click here

Complaints will be acknowledged no later than 3 working days after the day on which the complaint is received. The practice will conduct an investigation into the complaint.

If you do not feel able to deal with the practice direct, or have difficulty in getting the complaint dealt with, you can choose to have your complaint investigated by NHS England, Area Team - Derbyshire and Nottinghamshire, to act as an intermediary, to resolve the complaint at practice level. You can contact NHS England at the following address:

BY POST:

NHS England
Complaints Team
PO Box 16738
Redditch
B97 9PT

ELECTRONICALLY:

using the Commissioning board's email address
england.contactus@nhs.net
Please write 'For the attention of the Complaints Manager' in the subject line.

BY TELEPHONE:

0300 311 22 33
Monday to Friday 8am to 6pm, excluding English Bank Holidays)

If appropriate, and both parties are in agreement, NHS England can offer support to the complainants and practitioners.

Independent Advice can also be sought from East Midlands Independent Complaints Advocacy Service on 0845 650 0088.

Help and support is also available from your local Patient Advice and Liaison Service on 01298 212826.

Dealing with a complaint at the Practice

After receiving the complaint, the Surgery will offer the complainant an interview either at the Surgery or at home. Or a telephone interview if that is more acceptable.

The complainant will be assured that the complaint will be dealt with

• With written permission of the patient

• Confidentially

• Within an agreed timetable

Detailed notes of the interview will be made.

An acknowledgement of the complaint will be made within three working days.

An investigation will take place to establish the facts. This may include talking to practitioners and other staff involved.

Further advice may be sought from the Local Medical Committee of the Primary Care Trust.

The Practice Manager will discuss the findings with the General Practitioners of the Practice and decide upon the response - e.g. a written explanation or the offer of a meeting.

If the matter is straight forward, the person complaining should receive a written response which has been managed speedily and efficiently. If it is more appropriate then a meeting will be arranged to try and resolve the situation.

When the complaint has been resolved successfully, the practice will consider any lessons that can be learned and any areas where the quality of the service can be improved.

The Practice will send out a letter to the Complainant setting out how the complaint has been investigated, the evidence considered and the conclusion reached. The letter will also include details of the actions the practice has and will be taking as a result of its findings. Explanations of clinical matters will be written in accessible language.

If no resolution can be found, then NHS England can be contacted to act as intermediary.

Complainants who remain unhappy following a response should contact the Health Service Ombudsman also known as the Health Service Commissioner by writing/telephoning/emailing:

Mill Bank Tower
Mill Bank
London
SW1P 4QP
0345 0154033
phso.enquiries@ombudsman.org.uk

Your Rights Explained

• You have the right to have any complaint you make about the NHS Services dealt with respect, courtesy, efficiently and to have it properly investigated.
• You have the right to know the outcome of any investigation into your complaint.
• You have the right to take your complaint to the independent Health Service Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS.

Our obligations

To ensure that "there are systems in place to ensure patients, their relatives and carers:

• Have suitable and accessible information about, and clear access to, procedures to register formal complaints and feedback on the quality of services.
• Are not discriminated against when complaints are made
• Are assured that organisations act appropriately on any concern and, where appropriate, make changes to ensure improvements in service delivery"

More information

Address: Tideswell Surgery
Parke Road
Tideswell
SK17 8NS

Tel: 01298 871396


Consent for examination or treatment

This document updates that issued in 2001 and provides a guide to the legal framework that all health professionals need to take account of in obtaining valid consent for any examination, treatment or care that they propose to undertake.

For young people under 18 page 32 No 3 - Children and Young People gives the legal position concerning consent and refusal and also a paragraph relating to Gillick competencecy.

To find this document click the link below and type in the search box "Consent for examination", this should bring up "Reference Guide to consent for examination and treatment"

https://www.gov.uk/government/publications/reference-guide-to-consent-for-examination-or-treatment-second-edition

More information

Web site: Department of Health


Derbyshire Carers

Whether you Care for someone for a few hours a week or for 24 hours a day, we can offer you a wide range of confidential and independent services, helping you to Care.

We campaign for better resources, help with planning of services with appropriate agencies, and liaise with organisations with similar aims.

We have offices in all parts of the county with local Area Co ordinators responding to the needs of Carers in the community.

derbyshirecarers@btconnect.com

More information

Address: White House
The Willows
Slack Lane
Ripley
Derbyshire
DE5 3HF

Tel: 01773 743355 (Ansaphone Service Out of Hours) | Web site: Derbyshire Carers


Derbyshire and Nottinghamshire Area Team - NHS England

Tideswell Surgery is a part of the above

Their address is:

Birch House, Ransom Wood Business Park,
Southwell Road West,
Mansfield,
Nottinghamshire, NG21 OHJ

0300 3001234

Tel:0300 300 1234| Web site: http://www.england.nhs.uk/mids-east/dn-at/


Derbyshire LMC

Derbyshire LMC has a major role to play in the provision of primary care and offers a unique position of influence within the NHS. With nearly 100 years of corporate intelligence and memory. We are very experienced in a wide range of GP practice issues - if in doubt, contact us.

More information

Address: Norman House
Friar Gate
Derby
DE1 1NU

Tel: 01332 210 008 | Web site: Derbyshire LMC Ltd


Farming Life Centre

The Farming Life Centre opened in June 2005. It was set up by a group of interested individuals, all of whom have a professional or personal commitment to Peak District hill farming. It is based in a converted barn at Blackwell Hall Farm - a working dairy and sheep farm situated between the market towns of Buxton and Bakewell in the Peak District National Park.

FLC develops and hosts a range of health, social and economic activities which promote the well-being of Peak District farmers and rural communities, and celebrate farming past, present and future.

FLC is run by a committed and welcoming team of staff, tustees and volunteers who are always happy to help with any enquiries.

More information

Address: Blackwell Hall Farm
Blackwell
Buxton
SK17 9TQ

Tel: 01298 85162 | Web site: Farming life Centre


Human Rights Act

Information on the Human Rights Act

More information

Web site: http://www.legislation.gov.uk/ukpga/1998/42/contents


Infection Control

The surgery has developed an Infection Control policy which reflects the requirements of The Health and Social Care Act 2008 (Link below)

http://www.dh.gov.uk/en/Publicationsandstatistics/Legislation/Actsandbills/HealthandSocialCareBill/index.htm

Our designated infection control lead is Karen Ollerenshaw

We only use single sterile disposable instruments at the practice

More information

Web site: http://www.nice.org.uk/guidance/CG139


Interpreter/Translation Services

The Surgery has a resource available from Pearl Linguistics. They work in partnership with NHS Derbyshire County enabling us to contact them for:

Translation
Face-face-Interpreting
Telephone Interpreting
Desk Top Publishing for leaflets or brochures to be translated
Audio into text
Text into audio
Foreign audio into English Text
Voice Over
Braille
British Sign Language
Lipspeaking
Large Print
Deaf/blind Interpreting

If you need any help contact the Surgery and we can arrange this on your behalf.

You can get further information from their website

More information

Tel: 020 7253 7700 | Web site: Peal Linguistics


NHS Choice

NHS Webiste with access to information such as local doctors, dentists, hospitals. A- Z leaflets about common problems, conditions and treatments etc.

Your NHS, Services Costs and Rights and much more:

More information

Web site: NHS Choices


On line Appointments & Prescriptions via SystmOne Website

You can now register with the practice to book your appointments or request yoour medication via the link below.

Before you try to do this you must register with the practice and you will receive a log on name and password.

Please speak to one of the receptionists to access this.

More information

Tel: 01298 871396 | Web site: Systmonline


Patient & Public Involvement

Address:

NHS North Derbyshire CCG

CCG Headquarters
Nightingale Close, Off Newbold Road
Chesterfield. S41 7PF

Direct Dial: 01246 514261

Web site: http://www.northderbyshireccg.nhs.uk/


Private and Professional Fees and Foreign Travel Vaccination Charges

These are listed on the attached list for your information.

Please  Click here for private fees    and   Click here for Travel Fees  (correct at time of publishing)

 


 

Safeguarding Adults & Children

If you are suffering any types of abuse: physical
phsycological
sexual
financial
neglect
discrimination
or any other type
you can "Call Derbyshire" on 08456 058 058 or 01629 533190. Out of surgery hours please call 01629 532600.

Web address:

\\tidesdom01\data\county\tides\users\gp\Jayne_Wharton\Desktop\Safeguarding adults What we do - Safer Derbyshire.mh

http://www.saferderbyshire.gov.uk/what_we_do/safeguarding_children/default.aspt

If you have any concerns about the safety or welfare of a child or the safety or welfare of an adult

Help and advice leaflets are also available on line from the link below.

You can also discuss this with a member of our clinical team in strict confidence.

www.patient.co.uk/health/Abuse-A-Self-Help-Guide.htm

More information

Web site: Call Derbyshire


Sheffield Hospitals

Sheffield Teaching Hospitals is one of the UK's largest NHS Foundation Trusts and one of the largest and busiest teaching hospitals. We have over 15000 staff caring for over a million patients each year at our five hospitals:

The Royal Hallamshire Hospital
The Northern General Hospital
Charles Clifford Dental Hospital
Weston Park Cancer Hospital
Jessop Wing Maternity Hospital
We offer a full range of local hospital services for people in Sheffield as well as specialist services to patients from further afield. The Trust is recognised internationally for its work in neurosciences, spinal injuries, cancer, transplantation, neurosciences and orthopaedics. We are one of only a handful of hospital Trusts to have been awarded the highest rating of 'excellent' for both the quality of our services and our financial management, three years running. We are proud to be one of the top 20% of NHS Trusts for patient satisfaction.

We also play a key role in the training and education of medical, nursing and dental students with our academic partners, including the University of Sheffield and Sheffield Hallam.

The integration of community health services into the Trust in April 2011 improved coordination and communication between hospital, community, mental heath and social care services, resulting in patients experiencing more responsive and seamless care. Community health services, which includes services such as nursing, health visiting and physiotherapy, transferred to be managed by the three local foundation trusts - Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield Children's Hospital NHS Foundation Trust and Sheffield Health and Social Care NHS Foundation Trust in 2011.

The Trust has been awarded the title of 'Hospital Trust of the Year' in the Good Hospital Guide three times in five years and is a recognised leader in medical research for bone, cardiac, neurosciences and long term conditions such as diabetes and lung disease.

As a NHS Foundation Trust we have more freedom to develop our services for the benefit of patients and give people a much greater say in how we do this.

Contact Numbers:

Royal Hallamshire Hospital
Glossop Road
Sheffield
S10 2JF
Tel: 0114 271 1900

Jessop Wing
Tree Root Walk,
Sheffield
S10 2SF
Tel: 0114 271 1900

Northern General Hospital
Herries Road
Sheffield
S5 7AU
Tel: 0114 243 4343

Weston Park Hospital
Whitham Road
Sheffield
S10 2SJ
Tel: 0114 226 5000

Charles Clifford Dental Hospital
Wellesley Road
Sheffield
S10 2SZ
Tel: 0114 271 7800

More information
Web site: Sheffield Hospitals


Stockport Hospitals

Our main hospital is Stepping Hill, which treats over 500,000 patients per year. We also run community health services across 24 sites in Stockport and 17 sites in Tameside and Glossop.

We are proud of our record of providing high quality healthcare to patients and are committed to maintaining and improving services in the future.

Whether you are a patient coming into hospital or clinic, a visitor, one of our governors, a Trust member or a member of our staff, we aim to make your time with us a positive experience. Our location is easy to get to with excellent public transport connections and ample parking.

Please contact us if you require further information

More information

Address: Stepping Hill Hospital
Poplar Grove
Hazel Grove
Stockport
SK2 7JE

Tel: 0161 483 1010 | Web site: Stockport Health


Tideswell Medical Foundation

A Charity which was set up by Dr Culshaw some years ago which was to help the residents of the Parish of Tideswell.

The Charity has been dormant for sometime, but now has been re-launced by David Hopkins from Markowitz and Sue Andrew from Andrews Coaches, to raise funds which inturn will be able to help and aid people who need assistance with Medical Equipment etc.

More information

Address: Email:- dbh@mmarkovitz.co.uk
Email:- susan@andrews-of-tideswell.co.uk

Web site: Tideswell Medical Foundation


Travel Information

INFORMATION REGARDING TRAVEL VACCINCATIONS

Useful Websites:

www.fitfortravel.nhs.uk
www.totaltravelclinic.co.uk
http://www.nathnac.org/travel/
www.immunisation.nhs.uk
www.nhs.uk

Travel Clinics:

Total Travel Clinic (based at) High Lane Medical Centre The Village Green Buxton Road High Lane Stockport SK6 8DR -
Telephone Number 07736794813

Masta at Claremont Hospital, 401 Sandygate Road, Sheffield S10 5UB -
Telephone Number: 03301004299

Attached is a "Risk Assessment for Travel" Form, which should be completed and forwarded to The Surgery before your appointment. Please make sure you book your appointments with the Nurse at least 10 WEEKS in advance to allow enough time for a full course of vaccinations to take place giving full protection.

Preparing for Holidays:

It is always a wise precaution to pack some essential items in case of illness on holiday. Do choose medicines according to your needs and the country you are visiting. If you take prescription medicines regularly remember to pack then too.

HOLIDAY KIT

Paracetamol
Travel sickness tablets
Plasters
Rehydration solutions such as Dioralyte
Anti-diarrhoeal, e.g Imoduim
High factor sunscreen; calamine lotion

OTHER ESSENTIALS TO PACK

Anti-malarials
Water purification tablets
Insect Repellent
Condoms/other contraceptives

MEDICAL INSURANCE

Arrange medical Insurance
Obtain a form E111 from the Post Office if you are travelling in Europe. This will entitle you to free or reduced cost medical care within the EU. Take the form with you on holiday. (Care can still be expensive even with an E111 form)

Please Click here forRisk Assessment Travel Form


Trustwave

Registered with Trustwave and awarded certificate of compliance for the safe storage of data whilst using the streamline card machine.

Your Neighbourhood Professionals. Just a Click Away!
Parke Road, Tideswell, Buxton, Derbyshire, SK17 8NS
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Your Neighbourhood Professionals. Just a Click Away!
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