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All GP appointments are currently telephone in the first instance, the GP will then ask you to come in if necessary. This is to protect you from the risk of COVID-19.  Most queries and conditions can be managed either via the telephone, or by using video consultations.

How to request a telephone triage from the GP

You can now request a telephone call from the GP using engage consult and can access this via this link > e consult

You will get a response on the same working day if your request is sent to us before 5pm on a working day. If you contact us on a non working day you will receive a response on the next available working day.

Alterntively;

You can still  contact us via telephone on 01629 816636 or 01298 871396. Our phone lines are currently very busy therefore please submit your query on engage consult if you are able to do so (Please note that telephone calls may be recorded for quality and evaluation purposes).

Please have some courtesy for our reception team, they are working extremely hard, through very difficult times.

Our receptionists should not ask intrusive questions and will always respect your privacy but it is helpful if you can give them the relevant information they need to ensure you are given the best possible service from the practice.

Nurse Appointments

We have Nurse and HCA Appointments available daily (Monday - Friday) at Bakewell Surgery. We now also have a limited amount of Nurse and HCA appointments at Tideswell Surgery.

These appointments are not currently available online, please contact the Surgery by telephone on 01629 816636 or 01298 871396 to book.

Extended Access Appointments

Weekday evening and early morning extended access appointments are currently postponed - weekend appointments are available for GP telephone consultations.

Bakewell Medical Centre and Tideswell surgery are part of a pilot in the Derbyshire Dales locality whereby any patient in the area from Hope in the North down to Matlock in the South can obtain an appointment with a GP any day of the week through until 8.00pm and on Saturday and Sunday.

http://ndgpf.co.uk/extended-access-the-dales/

Review Appointments

We are gradually starting to re-initiate the long term condition review appointments. We will be contacting patients to invite them for these on a catch-up basis.

A lot of what we do at Bakewell and Tideswell is preventing illness.

Therefore patients with long-term conditions need checking at routine intervals to make sure they are well. Patients are often confused about this and the language used, so here is a glossary – please feel free to learn the medical term or use normal language, click here.

In medicine, chronic means long-term, not severe.

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure, where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.

If you would like to see a copy of our Chaperone Policy, or have any questions or comments regarding this, please contact Kerry Martin, our Partnership Manager.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

There are a small minority of patients who book appointments and then fail to keep them or to tell us-the main impact of this is that someone else whose need was more urgent could have been seen. If patients continually miss appointments without letting us know, we may remove them from our list.

Videoing Consultations

As part of their assessments, the GP registrars have to video some consultations to show the experienced GPs how well they communicate with patients. We will let you know and gain your consent if we are doing this but you are within your rights to say that you don't want this to happen.

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